Contractor, Raised Floor Solutions, has started the year with glowing letters of praise from two valued clients.
The team recently completed a raised access flooring project on behalf of Morgan Sindall for the construction of The Works at Unity Campus in Sawston.
RFS’s Access Flooring division was contracted to design, supply and install 2,800m2 of Permaflor BGM600 for the first-floor level.
Morgan Sindall contacted the Access Flooring team to tell them that the project had achieved ‘Perfect Delivery’. This means it met all five of Morgan Sindall Group’s Customer Commitments; “to deliver safe, on time, snag free and ultimately to have a delighted customer that would recommend (Morgan Sindall), based on the overall customer experience”.
As a contractor on the project, Raised Floor Solutions was thanked and praised for its part in helping achieve these goals and for its “support and successful delivery”.
A letter of thanks was also received from client Wilmott Dixon for composite floor works completed at Yorkshire Wildlife Park in Q4 of last year. RFS’s Metaldeck and Metcon teams installed Kingspan MD60 steel decking and a 130mm concrete slab for the construction of a new Hotel.
The main contractor grades the performance of all of its supply chain partners against strict criteria, ensuring only those that share their high-quality standards represent them on site. Raised Floor Solutions was delighted to achieve a 91% score, achieving the highest level of ‘Excellent’ in the areas of commerciality, programming and people.
As well as singling out RFS team member Paul Smallshaw for special praise as someone “who demonstrated and excelled in all of the behaviours and standards required”, Wilmott Dixon thanked the contractor’s whole team saying: “Your efforts in assisting us to achieve a perfect product and astonish our customer are truly appreciated. The way you have expressed your professionalism and hard work on the project is commendable. We can only achieve the perfect product by working as one team, which is something you have shown to be committed to. Thank you for all your hard work and continued support…”
Raised Floor Solutions is a contractor whose business is built on the principles of delivering high quality standards, time and time again, regardless of the client or size of contract. If you would like to discuss your next project with the team contact us on 01695 555070 or email firstname.lastname@example.org